Frequently Asked Questions

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Yes, Indy Crystal Clean offers both one-time and recurring cleaning services to fit your needs.

Indy Crystal Clean serves the downtown Indianapolis area, Carmel, Fishers, Greenwood, Brownsburg, Noblesville, Avon, and Plainfield.

Contact us today to see if we serve your area if you don't see yours above.

You can see what's included in a deep cleaning by going to "Services" then "Residential."

Yes we do! You don't need to supply anything to your cleaner(s).

Yes. Every cleaner is nationally background checked and an experienced professional with years of experience. 

Yes. We do not store debit/credit card information in our system. Card transactions are processed and secured by Stripe which is a third party card processing system. Your information is safe and secure.

We require a 25% deposit for your service when you book your appointment. The deposit amount that is paid will be taken out of the balance for the job and only the remainder of the balance will be charged when the cleaning is completed. 

We do not offer refunds. We do not offer recleans.

We accept credit and debit cards. We do NOT accept checks, Cash App, Venmo, cash or anything else.

Your card is automatically charged immediately after your cleaning appointment is finished.

If you cancel your appointment within 24 hours of your scheduled appointment, you will be charged a cancellation fee.

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All cleaners are required to perform a walkthrough WITH the client to verify that the cleaning has been performed appropriately BEFORE they leave your home. 

Our professionals do NOT do the following:

• Biohazards including but not limited to areas that contain blood, mold, bodily fluids, etc. 
• Hoarded houses/apartments
• Remove large amounts of trash/debris
• Clean up pet feces
• Clean inside washer/dryers
• Clean inside dishwashers 
• Clean cat litter box (including excess on floor)
• Use our vacuum on carpet that has been soiled due to pet feces
• Clean insects/rodents/rodent droppings
• Clean hard to reach or high areas
• Clean fully stocked refrigerators/freezers (they must be emptied and service must be included when booked)
• Empty diaper pails
• Wipe light bulbs and delicate glass fixtures
• Move furniture 
• Step higher than a 3 step stepladder
• Wash walls, scrub walls, scrub baseboards.
• Closets unless when performing move in /move out clean 
• Carpet, tile and grout cleaning

Please call the main office at 601-620-6915 and we will be happy to speak with you about your issue and do what we can to resolve the issue.

Yes we are!